Process & Technology

A Rare Facility

Dollar products are designed, developed and produced in a world class manufacturing base. Dollar happens to be amongst those rare writing instrument manufacturers around the world, who have such extensive, technologically advanced, and vertically integrated production facilities, all in-house:-
 

  Design & Development facilities that include product design, package design and graphic design.

  Nib and Point manufacturing which employs advanced, watch-degree precision metal and fibre working machines, operating with tolerances close to a hundredth of a millimeter! This ensures high quality and consistent write out of the pens and markers.
 

  Research, development, formulation and control of inks that are used in various writing instruments.
 

  Advanced machining facilities for producing moulds, tools, dies, jigs etc. that are required for the production of writing instruments.

  Precision plastic-processing machines, producing pen parts to the accuracy of one tenth of a millimeter.
 

  Fully automatic, all-in-line integrated assembling machines that ensure continuous zero-defect production.
 

  Sophisticated, in-line, multi-colour decoration equipment including silk screen, hot foiling and tampon printing processes for printing vivid graphics on pens that capture the consumers imagination.

Technology in our business

We recognize the important role of technology in our business. We continuously strive in appropriately utilizing cutting edge technology — in both operations and processes.

Operational excellence

Dollar considers efficiency of operations as the single most important factor, critical to the success of its business. In order to effectively meet the globalization challenges, Dollar has worked through a "technology-enabled business process re-engineering programme" (BPR) in association with Deloitte — the world's leading consulting firm. The forward looking Dollar radically transformed its Information Technology Strategy with the bold introduction of the state-of-the-art Enterprise Resource Planning (ERP) Oracle E-business suite, Business Intelligence, Performance Management and Customer Relationship Management Tools thereby placing itself on the cutting edge of technology. This bold move has enabled Dollar to gauge organizational effectiveness in terms of costs, cycle times, service and quality standards that serve customer needs and ensure customer satisfaction. This strategic initiative has not only aligned different spheres of its operations but has also brought Dollar in-line with business practices of the world's leading corporations who deploy strategic information tools as a measure of attaining and maintaining global competitiveness.